Brooks Koepka trolls Bryson DeChambeau at 2021 Open after driver fiasco: ‘I love my driver’
The beef between Bryson DeChambeau and Brooks Koepka has officially traversed the Atlantic Ocean. A day after DeChambeau laid into his equipment following an opening-round 1-over 70 at the 2021 Open Championship by saying his driver “sucks,” Koepka on Friday took his time in the media spotlight post-round to troll his nemesis by leaning the exact opposite direction.
“Drove the ball great,” Koepka said on Golf Channel with a slight grin, acknowleding what was coming next was an apparent subtle troll. “Love my driver. Everything is going really well.”
Koepka had a little pep in his step side-swiping DeChambeau and he has good reason for it, too. Not only was it an opportunity too good to pass up in the ongoing beef between the two, but it came after Koepka put himself in contention entering the weekend after a 4-under 66 on Friday. That thrust him inside the top 10 on the leaderboard after his round and should once again keep him in the mix amongst the thoroughbreds to potentially win a fifth career major championship.
“I’m doing everything right, or at least I feel like I am,” said Koepka summing up his round and looking ahead to the weekend. “Just need to clean up some stuff and I’ll be fine.”
SOURCE: cbssports.com
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Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
Outsourcing customer support is a great way to provide affordable
but reliable service to your clients. Whether for voice or non-voice applications, there are plenty of
excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent
customer support outsourcing companies that fit every requirement.
But then again, why even think about outsourcing? Isn’t local talent good enough to provide the service needed by a
company’s customers? Plus, wouldn’t it be a disservice to customers if a company farms out its frontline operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies
should know the value of customer support and why it’s an essential cog in an organization. Like sales and marketing, customer
service should already be in play during a company’s first day, as they are the group that comes into
direct contact with clients.
The main goal of customer support is to keep customers happy by attending to their needs
and responding to their questions. However, it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support
team available whenever the customer needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed by
industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every facet of their operations.
Given their many responsibilities, many startup founders
accept that they can’t do everything themselves. Non-core competencies such as customer service can benefit from outsourcing.
Turning the service over to competent experts lets companies benefit from a bigger source of talent from all over
the world. At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing
service quality. Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service
providers, leaders can instead turn to scaling the business.
Overseeing the day-to-day operations can already
take much of management’s time, and customer support is equally demanding.
To help executives focus on the big picture, they’ll need to partner with the best
service companies that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service,
many customers will express their satisfaction in getting their voices heard.
If customer service companies and their team address customers’ issues
in a satisfactory way, they’re more than likely to remain customers.
A pleasant customer experience will almost always lead to longer retention and a
significantly higher customer lifetime value (CLV). This isn’t to say a stellar customer experience is only possible
through outsourcing. Rather, the chances of improving customer satisfaction come with
a continuous and consistent level of service. Providing a highly specialized,
dedicated team of professionals from day one is a great way
to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies
with great customer service to the top 10 most prominent ones in 2022.
We’ll also provide a brief description and highlight the
main strong points of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of providing
support to startup companies. Over the years, the company has grown big
and is confident enough to provide both enterprise and small business customer
service outsourcing solutions.
Providing back office, technical, and customer
support, Helpware specializes in assisting companies in various support areas.
This includes Omnichannel Customer Support, Technical & IT
Support, Content Moderation, CX Consulting Services,
Back Office Support, Data Labeling, Digital Marketing Solutions,
and Cyber Security. The company provides only dedicated agents,
in-house training, and equipment to help its clients boost their productivity from day one.
Now it’s one of the top customer service companies in the US and European markets
with numerous awards and positive reviews from satisfied clients on Clutch and other reputable platforms.
Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s
growth.
Offers turn-key solutions, so you don’t have to look for either option separately.
Helpware’s focused on developing its people and their skills and it pays off handsomely,
especially in customer support outsourcing contracts. Some global brands
are happy to have their customer support outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed
its way to the top and was one of the first
BPOs to open multiple locations. In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers of
demand generation and customer engagement services, with clients included in the top 2000
companies worldwide. At the core of Sykes’ business are its staple services: outsourcing, customer experience, service to sales, digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy
guidelines, including HIPAA compliance and
Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the
customer experience by applying a personal touch to customer care.
The company is now Europe’s number-one customer
support outsourcing company, providing bespoke customer experience solutions to clients around
the world. In addition, its contact center operation locations include the UK,
Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as
pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos value the fact that it supports diversity and
inclusivity among staff while focusing on promoting happiness as a key asset among its workforce.
Although there aren’t any published pricing rates, instead,
Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry, Teleperformance is
an established leader in solution design, business optimization strategies,
and front-office customer support. It also offers back-office services such as finance and accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service provider.
It operates in 80 countries and employs more than 330,000 agents
speaking over 265 languages and deservedly belongs to a league of good customer service
companies. You won’t find it difficult to get support in the language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience (CX) solutions to some of today’s major global brands.
In addition, the company offers contact center and BPO services, omnichannel and multilingual support,
software development, CX innovation, quality assurance (QA),
and infrastructure outsourcing. VXI employs more than 35,000 workers in 43 countries throughout
North America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points and take their customer service systems to
the next level. Like any modern BPO, VXI employs
omnichannel support services to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services so
clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee experience.
VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team,
InfluX managed to recruit employees from more than 120
cities worldwide. This strategy also lets them
provide 24-hour customer support outsourcing solutions within the client’s time zone.
In addition, InfluX creates specialized customer experiences
that reflect the client’s vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make for
a better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and
outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that specialize
in multi-continent support services. The company employs native English contact center agents with experience in multiple industries.
Skycom also offers a full range of services, including
business process outsourcing, telemarketing and sales, customer support, and healthcare.
With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to 35
clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance differences.
Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce in customer psychology.
This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or tone.
As a result, they can respond to these changes to defuse any tension and
lead the customer into a more positive mindset. Starting with four
employees in 2004, Integra currently employs more than 1,
400 workers stationed across four countries. It handles customer service duties over the phone, email, live chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX innovators.
In particular, it designs and produces next-generation digital solutions for brands all over the world.
This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual customer service
to industries such as technology, media, communications, eCommerce, financial
technology, travel, hospitality, automotive, healthcare, and
games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer
top-tier customer support services in various countries and more
than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative
called “Telus Days of Giving.” In particular, the company
taps 225,000 volunteers from its offices to complete various
service projects across its many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
It employs more than 60,000 remote agents in the U.S., Canada,
and the United Kingdom. Unlike a traditional BPO,
Arise utilizes a network of service partners to provide the
needed customer service experiences. In addition, the Arise Platform helps companies lower expenses.
As a result, Arise clients report an average 25% reduction in contact center service total costs, which is why clients
want to outsource customer service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications
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top 10 call center outsourcing companies in 2023 if you re looking to improve customer experience
or optimize your operations it s worth considering options beyond your own company today outsourcing
customer support to one of the top call center written by alexei piskunov wednesday apr 05
table of contents if you re looking to improve customer experience or optimize your operations it s worth considering options beyond your own company today outsourcing customer support to one of the top call center
outsourcing companies is definitely a smart business decision if you want to avoid all trials and tribulations of running an in-house call center this solution can be a budget-friendly way to handle
customer concerns while significantly improving the level of customer satisfaction let s
have a look at those bpo companies that take the top positions in the industry discuss what makes them stand out and go through the main tips for choosing
the right call center why outsourcing a call center creating
a positive customer experience is the main priority for most companies with
so many competitors offering similar products
and services in today s marketplace it can be challenging for any particular
organization to stand out and attract new customers additionally modern customers are ready to pay more
if they receive an outstanding experience offering excellent customer support services can give
a business an edge over competitors by boosting customer retention and generating positive
reviews ultimately driving profits conversely a poor customer
experience can lead to customer loss and negative reviews which can harm
a business choosing the best call centers for your business guarantees increased customer satisfaction streamlined
operations and enhanced growth making it a crucial factor
in achieving success in today s competitive market us call center outsourcing companies
top list 1 helpware helpware is a leading customer support
provider with headquarters based in the usa with
call centers spread across four continents the core areas of expertise include a
wide range of bpo services such as omnichannel customer support technical support it support content moderation data annotation data entry helpdesk back-office support etc since helpware positions itself as a reliable outsourcing partner for both startups and big enterprises there are companies of different sizes among the clientele ranging from small
firms to renowned brands at helpware people come first and it pays off the needs of employees are the main priority
and it shows in their work as they provide exceptional service pros applying a customized approach to recruiting
and training dedicated agents offering exceptional expertise in all kinds of customer support tailoring packages to
cater to the specific needs of different businesses 2 xact xact is a highly
flexible outsourced call center based in orlando florida catering to businesses of different sizes they specialize in providing technical
support and customer support services to businesses operating across diverse industries including
property management e-commerce tourism healthcare hospitality and fintech xact
has partnered with nice incontact since 2005 leveraging their cloud-based contact center toolkit
to ensure the utmost data security for their clients
pros providing a personalized 24 7 telephone answering service ensuring service continuity through
their fail-safe automatic transfer switches ats which seamlessly switch to an alternate power source during power outages 3 wing assistant the wing
assistant is revolutionizing the process of recruiting remote workers on a
global scale this innovative outsourced call center provides a fully-managed
virtual assistant experience that helps entrepreneurs and small and medium-sized businesses scale by
delegating laborious and time-consuming tasks to dedicated customer service professionals for a fixed monthly cost they offer outbound call center outsource solutions
that are affordable and enable businesses to level up and enhance their customer service and technical support
and boost their sales pros a dedicated client success manager to assist you in achieving your
unique business goals and overcoming challenges a diverse range of managed outsourcing services including back-office support and staffing solutions with great potential in addition to
call centers 4 triniter triniter is a renowned figure in the bpo industry with a global presence spanning the
united states the philippines and india this american call center has established itself as the preferred outsourcing provider for inbound and
outbound call center solutions sought after by major corporations pros a decade-long track record of providing customer support across
more than 30 domains 24 7 customer support with an impressive 98 9 positive feedback rate 5 tmp direct for over 34 years tmp has been providing bpo services advocating
for clients brands and ensuring excellence through its
team with a global presence tmp direct manages connections and relationships across
various industries they offer custom end-to-end solutions including crm tools it infrastructure fulfillment and telecom platforms adapting to the evolving cx
landscape they handle various communication channels from inbound and outbound calls and chats to social media
and personalized correspondence pros providing an in-house it development team that
eliminates the need for multiple vendors 6 answerforce this is proud of being on the list of five star call centers
providing a range of professional call and chat answering services virtual reception services appointment scheduling and more
answerforce has experienced call center agents at
its disposal that are available round-the-clock to handle inbound and outbound calls and live chat
support and conduct customer surveys in a professional manner this american call center works mainly with small and middle businesses covering such industries as home service
restoration plumbing and electrical pros offering customized solutions to meet the specific needs of clients within particular industries which allows answerforce to provide
highly tailored and effective services to their clients integrating with the client
s workflow software this enables businesses to manage their customer interactions efficiently without having to switch between multiple platforms 7 fusion bpo services fusion bpo services group
is a company with huge experience more than 33 years in the industry and offers voice services and
other solutions to more than 250 businesses worldwide however what
makes this provider stand out is its unique locations in addition to popular bpo destinations like the united states india and the philippines the company has offices in pretty exotic countries like
el salvador jamaica morocco and colombia with 22 locations in 10 countries fusion is capable of delivering call center services in over 40 languages pros by strategically locating its offices around the globe this company is able to offer 24 7 customer support
across multiple time zones making it easy for customers to get the help they need whenever they need it a diverse workforce
and multilingual capabilities enable them to provide support in various languages
making their services accessible to a wide range of customers the outsourced customer service of this provider is
reasonably priced that varies depending on the expected amount of calls and
service level you may require 8 supportyourapp supportyourapp is an outsourced customer support company with a multinational team
that provides inbound and outbound services and back-office customer support for innovative software and hardware companies they have received numerous awards for providing exceptional customer experiences but their commitment to
quality and security is paramount supportyourapp is pci dss compliant and adheres to
the general data protection regulation gdpr pros ensuring the highest data security standards and preventing any data leaks they take great care in protecting sensitive information and clients can trust that their data is safe
streamlining the integration process with the help
of their dedicated integration department providing
their clients with a crm solution that integrates incoming calls
chats and emails into one system and implementing ai solutions to the chats which many small businesses find appealing
9 vcall global vcall global is a provider of innovative service solutions to different businesses across various industries they offer a range of services including customer
service tech support back-office solutions
interactive voice response ivr services telecom billing solutions and software development
solutions using advanced technology and infrastructure they offer common services through multiple channels vcall global is the preferred choice for businesses seeking a perfect blend of flexibility and quality in their services pros adhering to turnaround times ensuring that clients receive their services in a timely and efficient manner empowering their call centers with a robust
cisco network which enables vcall global to offer seamless uninterrupted service to clients regardless of
their location or the complexity of their needs providing enhanced security features that protect client
data and information ensuring that their privacy is always maintained 10 call masters bpo the company provides inbound and outbound
call center services as well as remote administrative solutions such as data entry appointment
setting reservation services etc their streamlined workflow and marketing automation ensure that important phone calls are never
missed with their expertise and dedication they can help businesses resolve customer queries acquire leads and enhance administrative business processes too pros enabling businesses to easily scale
up or down based on demand and their remote employees to work
in split shifts due to their cloud-based virtual call
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